Join Verdantas – A Top #ENR 73 Firm,
We at Verdantas, looking for a Senior ServiceNow SAM Analyst/Administrator to manage software licensing, compliance, renewals, optimization, and reporting in ServiceNow, driving cost savings and effective software governance.
Key Responsibilities:
ServiceNow SAM Administration and Data Management
- Manage and maintain software entitlement records in ServiceNow SAM, including entitlement uploads, license metrics, publisher data, contracts, maintenance terms, purchase details, and supporting documentation.
- Validate imported data, resolve data-quality issues, and maintain accurate relationships among software models, entitlements, installations, users, devices, contracts, and allocations.
- Coordinate software discovery, normalization, reconciliation, and integration activities with platform, endpoint, infrastructure, procurement, and application teams.
- Investigate reconciliation exceptions, incomplete records, duplicate data, and other issues that affect the reliability of license positions and reporting.
Software Usage and Investment Optimization
- Analyze software usage, assignments, installations, and license consumption to identify unused, underused, duplicated, or over-licensed products.
- Build business cases and recommendations for license recovery, reallocation, subscription downgrades, contract consolidation, and renewal right-sizing.
- Prioritize optimization opportunities based on financial impact, feasibility, business risk, contractual constraints, and user need.
- Track realized savings, cost avoidance, recovered licenses, redeployment value, and other benefits that demonstrate the return on the SAM program and ServiceNow SAM investment.
Reclamation and Lifecycle Processes
- Design, configure, test, and monitor software reclamation rules and workflows based on approved usage thresholds and business requirements.
- Coordinate user notifications, manager or application-owner approvals, uninstall activities, license recovery, reallocation, and exception handling.
- Establish repeatable processes for software request, approval, fulfillment, allocation, harvesting, renewal, and retirement.
- Review reclamation results and tune rules to improve recovery rates while minimizing disruption to users and business operations.
Reporting, Analytics, and Governance
- Create and maintain dashboards, scheduled reports, and KPIs covering software spend, utilization, compliance, renewal exposure, reclamation, savings, data quality, and process performance.
- Provide clear, actionable reporting to technology leaders, Procurement, Finance, application owners, and business stakeholders.
- Develop SAM standards, procedures, controls, documentation, and ownership models that support consistent execution and audit readiness.
- Monitor SAM performance, identify process gaps, and maintain a prioritized improvement roadmap.
Renewals, Compliance, and Stakeholder Partnership
- Support software renewals by comparing entitlements, allocations, usage, growth trends, business demand, and contract terms before purchase commitments are made.
- Perform effective license position reviews and support internal compliance assessments, publisher reviews, and software-audit response activities.
- Partner with Procurement and Finance to improve visibility into software commitments, spend, renewal timing, and optimization opportunities.
- Work with application owners and business leaders to validate demand, address exceptions, and implement approved optimization actions.
- Communicate findings in practical business terms, including financial impact, operational considerations, risk, and recommended next steps.
Education and Experience:
- Bachelor’s degree in information technology, business, finance, supply chain, or a related field, or equivalent professional experience.
- 8-10 years of experience in Software Asset Management, IT Asset Management, Software Licensing, Procurement, or related fields.
- Hands-on experience with ServiceNow SAM (SAM Professional preferred).
- Experience managing software entitlements, allocations, usage, reconciliation, reclamation, renewals, and compliance.
- Strong knowledge of software licensing, subscription models, and major publisher licensing programs.
- Experience with reporting, dashboards, data analysis, and optimization initiatives.
- Familiarity with ServiceNow ITAM/HAM/ITSM, CMDB, Discovery, and vendor audit support. Proficiency in Excel, Power BI, or similar analytics tools.
- ServiceNow, ITIL, SAM, or ITAM certifications preferred.
Location and Work Set-up
- Pune, Maharashtra, India
- Work Mode: Remote (EST)